AreaTrend Reviews

I've bought two watches from AreaTrend. They offer watches at clearance prices. The first watch I purchased directly from the website; the second was ordered via Amazon. The actual purchasing and shipping experience was good. The products however have been problematic. The first watch, a Casio, died three years after purchase, which is unusual for a Casio watch. I didn't think much about it though, until my recent purchase. A Seiko watch suddenly dropped in price on Amazon by more than 50% and I jumped on it. Upon receiving it, the watch was dead. It was also loose in its packaging. Had it been returned before? OK. Things happen. However, upon going through the return process they would not give me the option of a replacement; only a refund. This bothers me. The point of the purchase was to get this specific item at this specific price. I saw no caveat saying 'no exchanges.' Clearly AreaTrend is able to offer these prices because items are on clearance or some other reason that mades them easily obtained at wholesale. So, some of this is to be expected, but consumers should know this both from AreaTrend and Amazon. There are some good deals to be had here, but people should understand the potential problems.

The order is lost in transit. Contact their customer service for a solution.
They said they need to start an investigation in a week. OK, I can wait.
And then their logistics will start an investigation in 48 hours. OK, I have to wait.
After that, no answer heard back ever again.
It seems every department of theirs needs to go through the investigation one by one.
I paid for two days' shipping and now more than three weeks passed.

I ordered through Walmart Salomon shoes size 9.5M and AreaTrend shipped me size 11 and they asked me to return the item with a promised reimbursement for the fees. They never fulfilled their promise and "apologized for the inconveniences". They didn't take responsibility for their mistake and I got ripped off $25CAD. The customer service didn't offer me to ship me the right size. Products might be cheap priced, however, this seller is a liar and not trustworthy. Very bad business practices. Walmart should be ashamed of letting their customers dealing with them.

I ordered shoes on the Walmart.com site they arrived they were too small I contacted area trend.The phone lines are always busy, I got a text from someone that asked for my customer service number, I sent them my order number from Walmart, the label on the package, the label inside the shoes 3 times I sent it to them each time they said they did not receive it! I emailed to the *******@areatrend, no response. I have contacted Walmart no response from them yet. I'm going to contact them again I have sent another email to area trend they are scammers they are not real and I won't be ordering from Walmart.com again! I gave one star because it would not let me submit review without. They don't deserve that.

I ordered a pair of Hunter boots from walmart.com. The price I paid beat anyone's price. They shipped from AreaTrend. Delivered on time as promised. Arrived in a Hunter boot box, were brand new, no scratches or blemishes. Very happy with my purchase. Had a card enclosed thanking me for my purchase from AreaTrend along with a brief history of the company and a phone number in case I was not happy. Gave them 5 stars for quality, price and meeting delivery date.

Definitely will continue shopping with them. Trustworthy company, huge selection of items. Customer service excellent

DEFECTIVE DAMAGED USED TIMEX IRONMAN WATCH SOLD AND SENT BY AREATREND VIA WALMART. I paid a relatively high price for this item in NEW condition at Walmart.com and am writing this three weeks after I ordered from Walmart in late November.

This Timex was sent in a timely fashion in a random plastic bag, without the Directions insert or the usual watch stand and box. The main button was missing entirely (not even in the bag or box), which is required to set the watch to the correct local time. The peel-away protective covering was missing from the watch's face, and there were slight scratches around the face, indicating prior use. WOW. ABSOLUTELY UNACCEPTABLE RETAIL SERVICE.

Honestly, I would've just kept the watch if the button weren't missing (although, the price was steep for this as a used item) just to keep the carbon footprint to a minimum.

I spoke with a pleasant-sounding woman at AreaTrend's Customer Service phone line. (Having a live phone rep and a rep who was pleasant is where they got an extra star from me... plus they at least refunded me part of my purchase price in a somewhat timely fashion, even though they were supposed to refund me the ENTIRE purchase price.) I clarified that I should not be responsible for the shipping fee for a defective item, and she ensured me that I wouldn't be charged for $6.95 Return Shipping.

Instead, I was charged a $5.00 Handling Fee! What? Today, I had to figure that out by calling Walmart Customer Service (I don't trust AreaTrend anymore) because I figured out that the refunded fee by AreaTrend did not match the amount I should be refunded. (Around the December holidays, most people would miss this... but my radar was up for INTEGRITY ISSUES re: AreaTrend. I've been the victim of mail-order retailers who do sleazy things to minimize their losses before declaring Chapter 11 Bankruptcy. SLEAZY.)

Apparently, Walmart has vendors that sell via Walmart (similar to Amazon's system). I've been purchasing/ordering Timex Ironman watches for over 15 years... this sub-par AreaTrend purchase is SO incredibly out of line. I relayed my concerns to the Walmart rep, who said to check on Walmart.com to see if there is partnering vendor listed for items considered for future purchasing. She said she would "Escalate" the report of my concerning AreaTrend experience to Walmart. I always thought Walmart was a reputable retailer, but I haven't ordered from them in recent years; to their credit, Walmart refunded the remainder of my rightful refund amount which covert AreaTrend tried to shortchange me on, apparently an underhanded invented way of gaining a few dollars as far as I can tell.

My next step was to put the charge into Dispute with my Capital One MC. They asked me to try to resolve with the vendor first, if possible. Saves an investigation. I've appreciated my Capital One MC services, so I did. But arghhh...

There are numerous significant complaints about AreaTrend on other review online sites. Live and learn. Terrible. Their marketing photo package insert is very misleading in terms of grassroots integrity. Sad state of affairs. Check out all the many complaints on BBB... and FB.

They sent sunglasses to me in plastic bag! Can you believe that you will buy Calvin Klein sunglasses with plastic bag? No box

Quality products with affordable expedited shipping, very fast processing time within 24hrs